Every company strives to create meaningful relationships with their clients. It’s one thing to provide a product, but it’s another to offer high-end customer service.
At Mobile Mini, we take customer satisfaction seriously. Whether it’s a construction company looking for mobile storage containers to keep equipment, or a hotel chain that needs extra holding space during a renovation, Mobile Mini can provide much-needed solutions.
How well did Mobile Mini perform?
A recent survey conducted in 2016 provided high marks for Mobile Mini.
The 2016 Net Promoter Score Benchmarks Survey Report, a metric currently used by numerous Fortune 500 companies, gave Mobile Mini an 84.4. The score ranges from -100 to +100 – a mark of +50 is considered excellent. The NPS Report measures customer loyalty and how likely one would recommend the company to a colleague or friend.
“In the 2016 NPS Benchmark Report, Mobile Mini scored an 84.4.”
To put Mobile Mini’s 2016 score into context, it’s 84.4 put it ahead of companies such as Costco (82), Starbucks (77), Amazon (69) and Apple (63).
Why customers love Mobile Mini
With over 80,000 customers and 22,000 pickups and deliveries a month, Mobile Mini can meet the expectations and demands of every customer, no matter the industry. Even areas where portable storage might not seem like a must, such as this year’s Lollapalooza music festival, customers are realizing the importance of this solution.
Mobile Mini currently offers everything from small offices to storage containers that are large enough to fit multiple cars. Customers can choose from containers ranging in length from 10 feet to 40 feet.
Take it from our customers
As much as we like to trumpet our achievements, it’s our clients who say it best. Check out what some of our biggest champions had to say:
“I always rent from Mobile Mini. You guys do a great job,” said the Children Learning Adventures, located in Englewood, Colorado.
“We have used your service for over a decade [and] you have always done a wonderful job,” said the American Residential Service.
“Delivery was perfect timing, [our container] came exactly when said. I did not have to unload it, [it was] right size container, clean [and] did not have to do anything. Everything [was] perfect, I like it a lot,” said Perreca Electric from Montvale, New Jersey.
“We are very happy on our end, no complaint[s].”… “Get the same trailer at the same time every year, never any issues,” said Equine Sports Medicine and Surgery.
If you’re looking for a portable storage solution, and want service like that of our customers, Mobile Mini is here for you.